Delivery and Shipping Policy

When placing an order, the customer is responsible for all shipping charges. The only exception is if the customer uses a promotional code including free shipping; in that instance Holloway House, Inc. pays for shipping charges. All orders placed online are shipped via UPS with a lead time of 10 working days.

If you have further questions, please e-mail or call our Customer Service Center M-F at 1-800-255-1891 from 8am to 4:30pm EST. Holloway House is a family company and customer satisfaction is our top priority.